FREQUENTLY ASKED QUESTIONS

Some shows will contain strobe lighting or smoke effects. Signage will be up in the venue to advise of this. Should you have an issue please speak to a member of staff on the night. On shows with a higher than usual amount / level of this effect extra signage is displayed.

Our venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival and appear to be in an intoxicated state in view of the venue staff you may be refused entry without a refund.

Crowd surfing, smoking within the venue, the throwing of drinks and any other behaviour deemed as inappropriate whilst inside the venue will result in ejection from the premises without a refund.

Please be aware that there will be high sound levels during shows and patrons may be subject to continuous sound levels which may cause potential damage to hearing. Ear plugs are available on request should they be required.

The venue operates a neighbour friendly policy, when leaving the venue please make as little noise as possible.

If you have a complaint about the venue or event please speak to a member of security who will try to assist and in turn, if necessary, contact a duty manager immediately during the show to try and resolve the issue.

Complaints after an event should be sent in writing (via email) directly to the venue’s enquiry address listed on the website.

If you have lost items or left them in the cloakroom please email the venue directly with a description of the missing item, the date it was left, contact details and any other relevant information.

If the item can be located will make arrangements for you to collect the item. The venue will keep items for a maximum of 2 weeks after which they are passed on to local charity shops. Valuable items may be held for a longer period.

Items such as passports etc are kept for 21 days then destroyed.

Any fraudulent pieces of identification are handed to the police.